The What’s the Secret? DVD program addresses the current Customer Service Crisis and why it came about. It demonstrates HOW the world-class companies deliver world-class service and also shares WHY over 97% of the companies in the world do not. It is not a program based on theory but on living laboratories of organizations that continually demonstrate the characteristics of what produces the elusive World Class Service organization. Finally, it provides the proven action steps and non-negotiable commandments that any company that is truly committed to dramatically improving their customer service can take. This DVD is for literally every organization dealing with employees and customers.
Vital Things You’ll Learn
- Create a memorable customer experience — one that they will take back with them and share with others
- Best practices, and service standards that you need to build a customer service machine that delivers day-in and day-out
- Why creating world class customer service culture is the only way to make price irrelevant, leading to more loyalty and more profit
He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group, a consulting firm that helps companies “Make Price Irrelevant”. Top organizations across the world use his philosophies and systems for creating a world-class customer service experience. He has worked with companies -- such as The Ritz Carlton, Lexus, Nordstrom, Starbucks, Hallmark Cards, Panera Bread, The Cheesecake Factory, Hotel Del Coronado , Progressive Insurance, U.S. Bank, Nemacolin Woodlands Resort, Seattle’s Best Coffee, Chick-fil-A, and many more -- to help them continue to raise the bar and set the standard in customer experience. John has pioneered dozens of revolutionary customer service concepts and techniques that are easy to use, and simple to implement with a process that will not allow your organization to let these great ideas slip through the cracks.
John is not just telling others how to do it. Besides owning and running The DiJulius Group, he is also the founder and owner of John Robert’s Spa, five locations (over 150 employees), which he uses as his living laboratories to test his findings and theories. John Robert’s Spa has been named one of the Top 20 Salons in America.
